What's wrong with the site search?

Our new viral marketing microsite brings up the question "What's wrong with the site search?" and discusses how major corporations fail with offering a decent site search tool to their clients.

http://www.aramadasorunne.com (in Turkish)

Our virtual assistant is a much more powerful tool increasing customer satisfaction while decreasing costs.

Correction of a miscommunication: Better late, than none...

I had mentioned an unfortunate incident of miscommunication in the following entry, almost a year ago: http://botego.blogspot.com/2007/11/good-pr-bad-pr.html

Apparently, the folks at Project House have acted responsibly to recover the consequences of this incident, and we appreciate that.

In the following paragraph, Business Development Manager for Groupe SEB acknowledges our function in the BoTefal project honoring our brand with a positive comment. We're pretty relieved by the fact that this advertorial was paid-for by Project House. The title says it all: "Better late, than none"

Introducing Bilge, the virtual assistant

It's been a tiring week at the CeBIT Bilisim exhibition, but our efforts have paid off. Turkey's leading provider of DSL services (with almost 95% market share) showcased our product in a special section prepared solely for the virtual character named "Bilge" (A female name standing for the term "wise"). Hundreds of visitors tested the product extensively, and the results are very promissing.

Here are some sample videos (all in WMV format) demonstrating what Bilge has to offer to users asking for help with:

Locating wi-fi hotspots

User instructions for operating the family protection system

Locating the nearest sales point

Step-by-step visual instructions for setting up the modem

Step-by-step visual instructions for locating connectivity issues

Something pretty irrelevant to the concept

There are many pre-determined scenarios where Bilge handles an inquiry or guides the user with visual instructions, every step of the way. More to come, so stay tuned!

Botégo call center solution

Here's a presentation (in Turkish) that demonstrates the advantages our call center solution offers. the video is also available in WMV format at: http://www.botego.com/videos/callcentercozumu.wmv (7.09 MB)


Botégo çağrı merkezi çözümü from ekim kaya on Vimeo.

Visit us at Cebit Bilisim Eurasia

We'll be demonstrating our products and solutions at the Cebit Bilisim Eurasia between 7th-12nd of October. Come visit us at booth #6-159.